If you have used our call connection service and are not entirely satisfied with the service you have received, we will make a full refund of the service charges which you have incurred from using our service.
The service charge is the amount that Caller Centre has charged you to use the service. You can find out more about service and access charges by reading our article 'Find out about access charges'.
Request a refund
If you have used our call connection service and are not entirely satisfied with the service you have received and would like a refund, please submit all of the required information into our customer services ticketing system by clicking 'Submit a ticket' and choosing 'Request a refund' and we'll take care of the rest!